"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
"Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."
Subscribers who have gotten letters from Sprint terminating their service won't have to pay the early termination fee. Their account balances will also be set to zero. But subscribers will have to sign up with a new wireless provider by July 30 if they want to keep their phone numbers. Otherwise, the numbers won't be available after the Sprint service ends, the letter states.
Link: http://news.com.com/8301-10784_3-9739869-7.html
Editors note:
Interesting how quickly cell companies will dumb customers that are not profitable. Customers that they have spent millions of dollars to market there products and services too.
Sure would be nice if the customer found the service unacceptable to be able to dumb the cell company without penalty.
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1 comment:
Yep, happened to my dad....What got him was the contract says if HE cancels his account he owes Sprint $150, but if THEY cancel his contract, they don't owe him anything....
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